2020 Summer Updates
Click here (haga clic aquí para español) to learn about uniform shopping with FlynnO'Hara.
Diana C. Lobosco STEM Academy students: To order your uniforms, please see this document, and click here to place an online order.
Passaic County Technical Institute students: To order your uniforms, click here to place an online order.
May 18, 2020
Summer 2020 Uniform Information From FlynnO'Hara
WE ARE NOW SHIPPING (for free!)
First and foremost, we are excited to announce that we have begun shipping online and phone orders from our Philadelphia distribution center! Please note that delivery times will be delayed as we workbackup to full operational capacity. FlynnO’Hara will continue to offerFree Shipping on all online and phone orders as long as our stores remain closed.
RETAIL STORE UPDATES
As of now, all 34 of our retail stores remain closed; we do not anticipate any locations opening to the public until mid-June at the earliest. Reopening dates will be determined on a state-by-state basis according to local guidelines, along with an internal company evaluation of safety and readiness. We are doing everything in our power to resume normal business operations as soon as we can, but we will not reopen our stores to foot traffic until we are confident that the proper measures are in-place, and that our staff is trained to ensure the safety of both customers & employees.
At the very least, we know that when we reopen, it will be with reduced capacity and highly modified in-store processes (for example, most stores will only be able to accommodate a fraction of normal foot traffic, and it’s unlikelythat it will be safe for customersto try on products for size). As such, it is critical that we encourage families to shop online if they can, and to shop earlier in the season to avoid an August rush. We are asking for your support in relaying this message to school families.
In order to relieve some of the financial burden of back-to-school shopping, FlynnO’Hara will be offering discounts ranging from 5%-20% off during the months of May, June & July. These discounts will be offered online only and will be tiered in order to incentivize customers to shop early, and to shop online.
If you haven’t done so already, please make sure to encourage your incoming families toopt-into our FlynnO’Hara emails & follow us on social media by sharing the attached flyer. We will begin releasing discount information within the coming weeks; the earlier families shop, the more they’ll save!
After 50 years in business, and almost two decades of ecommerce, we know the reasons why some families prefer in-store shopping to ordering online, namely: sizing concerns, shipping costs, discomfort navigating online, and an inability to receive packages to their homes. Knowing that remote shopping will be the safest options for families this summer, we’ve implemented the following initiatives to these address customer concerns:
FOR THE CUSTOMER CONCERNED ABOUT SIZING: AT-HOME MEASURING RESOURCES
One of the biggest challenges our customers face in shopping online is how to choose the right sizes for their child. So, we’ve developed the following measuring resources to help parents make accurate, informed decisions from home:
At-Home Measuring Tutorial:
FOR THE CUSTOMER WHO PREFERS A PERSONAL TOUCH: OUR PHONE LINES ARE OPEN!
This short video shows parents how to measure their child for his / her clothing dimensions using either a soft measuring tape or a piece of string. The video then offers guidance on where to find – and how to use – FlynnO'Hara’s size charts to choose the right garment sizes for each of our uniform products! These videos will be live on our website early next week; in the meantime, view Our girls video here
At-Home Measuring Kit:
Parents who don’t already have a measuring tape at home can easily order an at-home measuring kit from our website. The kit is free and will arrive at their doorstep in just a few days! The order form for this kitwill be available on our site early next week.
Finally, each uniform item at Flynnohara.com now has a product-specific size chart linked beneath the website product listing for parent reference.
These resources will live on our website, but we will be sharing them with families via email and our social media accounts as they become available. Once again, it’s important that families opt-into our emails and follow us on social to stay in the loop!
For customers who prefer a personal touch or are uncomfortable navigating our ecommerce platform, our customer service team is available Monday-Friday from 9AM-5PM to take orders over the phone. These hours will be expanding to evenings and weekends as we move back into the summer season. Up-to-date customer service hours can be found here. Please note, discounts will be applied to phone orders!
FOR THE CUSTOMER WHO CAN’T SHIP HOME: BUY-ONLINE PICK-UP IN-STORE
For customers who have trouble receiving deliveries at home, FlynnO’Hara will be offering the option to buy online and pick-up orders at one of our local stores. Although our stores are currently closed, it’s likely that this in-store pick-up option will become available to families before our stores reopen to foot traffic. We will communicate directly with schools and customers as soon as we activate this option, which will be available to choose as a shipping method at check-out on our ecommerce site.
FOR THE CUSTOMER CONCERNED ABOUT ADDED FEES: FREE SHIPPING!
As outlined above, while our stores remain closed, FlynnO’Hara is offering free shipping on all online and phone orderswith promotion code FREESHIP. Once our stores reopen their doors, we will continue to offer free shipping over a minimum order value threshold.
RETURN & EXCHANGE, SCHOOL-YEAR WARRANTY
Our sincere hope is that our generous product warranty and return policy will provide some peace of mind to families shopping earlier this year. As always, FlynnO’Hara will accept returns / exchanges on any unworn products (with tags) up to one year from their date of purchase. Additionally, our school year guarantee remains in effect: if families aren’t satisfied with the way their uniforms are holding up, we’ll replace them up to one year from the date of purchase – no questions asked!
April 27, 2020
Update From FlynnO'Hara
Wanted to send over a quick update from FlynnO’Hara regarding our plans for this coming back-to-school season. As of now, all retail stores and our distribution center remain closed under government mandate. Additionally, for the safety of your school families and the FlynnO’Hara team, we are cancelling all Uniform Measuring events scheduled in May & June. We sincerely apologize for any inconvenience this causes your school families; please understand that we are making this decision in the interest of community safety.
In the meantime, our team is working around the clock to prepare for what will undoubtedly be a highly modified back-to-school shopping season. We will be following up with a concrete outline of our plans, as well as resources to share with your families, by Friday May 15. We appreciate your patience as we work to adjust our operations, implement safety measures, and provide new resources for parents given our altered reality under this crisis.
In the meantime, we’d like to share a high-level overview of what we’re expecting this summer to look like…
Inventory: We are happy to report that nearly 100% of back-to-school inventory has been received at our Philadelphia warehouse. As soon as the state of Pennsylvania allows, we will be ramping up warehouse staffing to resume operations in order to increase production capacity and quick distribution of our products out to our retail stores.
Retail Stores: Because of the volume of customers our stores typically see during the August back-to-school rush, we are modifying our in-store processes to ensure safe social distance for both families and employees when we re-open. Simultaneously, though, we are developing ways to make online shopping easier for families who typically prefer to shop in-store, knowing that remote purchase will be the safest option for families during this crisis.
Ecommerce: As always, our ecommerce site is ready to take customer orders any time of day, year-round. That said, we are working to address some of the reasons that some families find it difficult to shop online today, namely: sizing concerns, shipping costs, technical literacy, and difficulty receiving packages at home. We are addressing these issues as follows:
Shipping Cost: FlynnO’Hara will be offering free shipping on all orders until our stores are able to reopen.
Sizing: We are developing a number of resources for families to effectively measure and size their children at home. We will be sharing the specifics of these tools in our May 15 communication.
Shipping address issues: For families who cannot ship to their home, we will continue to offer the buy-online pick-up in-store option through our website. There is no shipping charge for families who take advantage of this option.
Customer Service: We will be ramping up our call center capacity through this summer for customers who have trouble shopping online, and would prefer to place an order over the phone. These customer service reps are also available, as always, to help with any customer questions or concerns.
Finally, we understand that this crisis will have placed enormous financial strain on so many of your school families. In an effort to relieve some of that burden, we are working on a plan to discount orders placed early in the season. Again, we will share the specifics of this plan in our May 15 communication.
We sincerely appreciate your patience during this difficult time. We hope you – and all members of your school community – remain safe and well. FlynnO’Hara has you in our thoughts and prayers.
In an effort to raise the level of expectations and maintain a safe, orderly educational environment, Passaic County Technical Institute requires a uniform for all students. Parents and students are required to sign the PCTI Uniform Expectation Agreement. PCTI’s Standard Student School Uniform Attire consists of:
The following pants styles are prohibited:
- PCTI uniform Royal Blue or White (long or short sleeve) polo shirts are required to be worn each school day (with the exception of "Spirit Days").
- PCTI Polo Shirts must be purchased from FlynnO’Hara Uniforms. The polo shorts must be outfitted with the approved PCTI logo.
- Non-polo PCTI shirts, jerseys, or other shop-specific polo shirts may only be worn on designated "Spirit Days."
- PCTI uniform code requires that all students wear khaki pants, shorts, or skirts worn with either a black or brown belt. Khaki pants, Shorts, skorts, or skirts can only be purchased at FlynnO’Hara Uniforms.
PCTI does permit students to wear solid colored sweaters (pullovers, cardigans, V-necks), vests, fleece wear, sweatshirts, or hoodies, displaying an approved PCTI logo.
- Cargo and skinny or tapered style pants or shorts
- Pants with pockets sewn on the outside
- Khaki colored jeans
- Color variations
- Pants with elastic or other draw strings at the waist and/or ankles
- Pants with stitching, special designs, and/or labels
- Pants legs cannot be made “skinny.”
- Skirts or shorts may not be shorter than a fingertip’s length when arms are extended down.
- Cargo shorts, cargo pants, skinny jeans, and jeans are not permitted to be worn, unless it is a "Spirit Day."
- Cut off style shorts.
- Other legging styles such as fish net, lace, patterned, striped, etc. may not be worn.
- Rolling of pant legs, cutting of pants, and other fashion statement alterations.
PCTI does not require uniform footwear though some shops may require specific apparel.
- These items can be obtained from FlynnO’Hara Uniforms or from the PCTI School Store.
- Acceptable colors for such items are Navy, Royal Blue, Black, White, and Gray.
- Please note that a PCTI uniform polo shirt must be worn under such items at all times.
Spirit Day Attire
- Shirts that clearly promote only PCTI programs, PCTI events, PCTI classes, PCTI organizations, or PCTI teams
- Students choosing not to participate in “Spirit Day” must adhere to the Student Uniform guidelines as presented in numbers 1-10.
Prohibited Clothing Items
The following clothing items are prohibited at all times:
There will be limited exceptions to the school uniform policy. Where possible, students will wear their shop specific / special clothing items OVER their school uniforms while in their respective programs (lab coats, smocks, aprons, etc.). Or, students will change in and out of special clothing when necessary. ROTC students can wear their full ROTC uniforms on designated days. ROTC student are not allowed to dress in sweats, special polos, etc. when not participating with ROTC.
- Hats and all other types of headwear including bandanas, sweatbands, wave caps, etc. with the exception of headwear worn for religious affiliations
- Logos, insignias, labels, and symbols other than the school logo are prohibited from being worn on all school uniform clothing items
- Slippers, sandals, flip flops, or any shoes with loose or untied laces or straps that may pose a safety hazard
- Oversized or flamboyant belt buckles
- Winter coats, jackets, etc. are not to be worn during class time. These items should be stored in lockers during the day when possible or placed on the back of desk chairs during class time
- Chains, pouches, hats, etc., hanging from belts
- Other garments worn over the PCTI uniform polo shirt other than those identified above as “additional acceptable uniform attire”
- Sleeveless shirts or tank tops